Bullpen

Terms of Service

Effective date: [EFFECTIVE DATE] · Last updated: [LAST UPDATED]

1. Agreeing to these terms

These terms are an agreement between you and [COMPANY LEGAL NAME] ("we", "us") for using Bullpen, the sales app at bullpen-fe30.onrender.com. By creating an account, accepting an invite or using Bullpen, you agree to these terms and to our Privacy Policy.

If you use Bullpen for a company, you agree for that company, and you confirm you have the authority to do so. "You" then means both you and your company.

2. Accounts and logins

• Each login is for one person. Don't share logins. Your plan sets how many logins your company has.
• Keep your password and backup codes safe. We recommend turning on two-step login. Tell us right away at [CONTACT EMAIL] if you think someone else used your login.
• Your company's owner controls the account: who is on the team, each person's access level, which services are connected, and who outside the team (guests and view links) can see what. Your company is responsible for what happens under its logins.
• Give us accurate information, and keep your email address current.
• We may pause an account that breaks these terms, puts others at risk, or is not paid for once fees apply. While paused, nobody can sign in, but the data stays.

3. Your data

• You own it. Everything your company puts in Bullpen (leads, customers, quotes, orders, files, messages) stays yours.
• Our permission to use it. You let us store, copy, process and send your data only as needed to run, support, secure and improve Bullpen for you, including sending it to our service providers and to the services you connect, as described in the Privacy Policy. We don't sell your data or use it for ads.
• Your responsibility. You confirm you have the right to put your data into Bullpen, and that you collect it and contact people lawfully. That includes getting any consent the law requires before you text, call or email someone (for example under the Telephone Consumer Protection Act and the CAN-SPAM Act), and honoring opt-outs.
• Keep your own copy. We work to keep your data safe, but please download a copy from time to time.

4. Your content: logos, price lists, photos and names

Bullpen is a tool. The logo, colors, product names, prices, photos, templates and wording in your account are put there by you, not by us, and Bullpen does not supply any company's or brand's materials.

• It has to be yours to use. You confirm that you own, or have permission to use, everything you upload or type in, including any trademark, logo, price list, catalog text or photo that belongs to a supplier, a brand you sell, or anyone else.
• Your suppliers' rules are yours to follow. If you sell another company's products, that company's agreement with you decides what you may do with its name, logo, prices and photos. Following it is your responsibility, not ours, and Bullpen does not check it for you.
• We can take content down. If a rights holder tells us that specific content in an account infringes their rights, we may remove it and tell you. If it keeps happening, we may close the account (see Copyright and trademark complaints).
• No endorsement. Nothing in Bullpen means a brand or supplier approves of Bullpen or of you. Don't say or imply that it does.

5. Acceptable use

Use Bullpen only for lawful business. Don't:

• send spam or unwanted texts, calls or emails, or contact people who asked you to stop;
• upload anything illegal, harmful, or that you don't have the right to share, or any malware;
• harass, threaten, mislead or impersonate anyone;
• try to get into another company's data, someone else's login, or parts of Bullpen your access level doesn't allow;
• test, probe or get around Bullpen's security or limits, or overload it;
• copy, scrape, resell or rent out Bullpen, or reverse engineer it except where the law allows;
• use the AI features to create harmful or unlawful content, or in a way that breaks our AI provider's usage rules;
• use a connected service in a way that breaks that service's own rules.

We may remove content or pause access that breaks these rules. Where it makes sense, we will tell you first.

6. AI features

• Bullpen's AI reads cards and receipts, drafts follow-ups, writes up conversations and suggests next steps. AI can be wrong or incomplete, so check every draft, quote and summary before you rely on it or send it.
• Bullpen does not text or email your customers on its own. AI drafts wait for you, and an email or text goes out only when a person taps to send it.
• Some automations act inside your workspace once you or your team turn them on, for example a reminder rule that comments on a task, or the assistant answering questions in Slack channels you add it to. You control these and can turn them off.
• You are responsible for what you send and do with AI output.
• Plans may include a daily number of AI questions and a monthly AI budget. When a limit is reached, AI features pause until it resets or more is added. If your company uses its own AI provider key, that use is between your company and the provider.

7. Other services you connect

Bullpen works with services like Gmail, Google Drive, Google Calendar, GoHighLevel, ClickUp and Slack. When you connect one, you allow Bullpen to act in that service for you, as the features you use require.

• Those services are run by other companies under their own terms and privacy policies, and you need your own account with them.
• We are not responsible for those services, and if one changes or stops working, the Bullpen features that use it may change or stop too.
• Any fees those services charge (for example for texting) are between you and them.

8. Plans and fees

• Plans and prices: the plans, prices and what each includes are listed on the pricing section of our website (bullpen-fe30.onrender.com/#pricing) and may change with notice.
• Bullpen does not take card payments today. Before we charge you anything, we will tell you the price and how billing works, and you will choose whether to continue.
• Once billing applies: [BILLING TERMS: billing period, renewal, cancellation, refunds, late payment]. Prices don't include taxes unless we say so.
• A free plan, and what's included in any plan (features, logins and AI limits), may change. We will give account owners notice before a change that reduces what a paid plan includes.

9. Our software

Bullpen's software, design, name and logo belong to [COMPANY LEGAL NAME] and its licensors. We give you a limited right to use Bullpen for your business while your account is in good standing. If you send us ideas or feedback, we may use them without owing you anything.

10. Availability, "as is"

We work to keep Bullpen running well, but we can't promise it will always be available, error free or exactly what you need. We may change, add or remove features, and Bullpen may be down for maintenance or problems outside our control.

To the extent the law allows, Bullpen is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales or data; and (b) our total liability for all claims about Bullpen is limited to the greater of the amount you paid us for Bullpen in the 12 months before the claim, or [$ AMOUNT].

Some places don't allow some of these limits, so they may not all apply to you.

12. Your responsibility for claims

If someone brings a claim against us because of your data, the way you used Bullpen, or messages you sent through it (for example a texting or email consent claim), you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

13. Ending, and getting your data

• You can stop using Bullpen at any time. To close your company's account, email [CONTACT EMAIL].
• We may end or pause your access if you seriously or repeatedly break these terms, if fees go unpaid once they apply, if the law requires it, or if we stop offering Bullpen. Where reasonable, we will give notice first.
• After an account ends, you will have 30 days to download your data or ask us for a full copy. After that we delete it, as described in the Privacy Policy.
• Sections that by their nature should continue (like your data, our software, limitation of liability and governing law) keep applying after the account ends.

14. Governing law

These terms are governed by the laws of the State of [STATE], without regard to conflict of law rules. Any dispute will be handled in the state or federal courts in [COUNTY, STATE], unless the law requires otherwise. Before filing a claim, please email us so we can try to work it out.

15. Changes to these terms

We may update these terms as Bullpen changes. We will change the date at the top, and for significant changes we will tell account owners by email or in the app before they take effect. Using Bullpen after a change takes effect means you accept it.

16. The rest

• These terms and the Privacy Policy are the whole agreement about Bullpen, unless we sign a separate written agreement with your company.
• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right right away, we can still enforce it later.
• You may not transfer these terms without our written OK. We may transfer them as part of a merger, sale or reorganization.
• We are not responsible for delays caused by things outside our reasonable control.

17. Copyright and trademark complaints

If you believe content in a Bullpen account infringes your copyright or trademark, send a notice to our designated agent with: your contact details, the work or mark you own, the exact content and where it is in Bullpen, a statement that you believe in good faith the use isn't authorized, a statement under penalty of perjury that your notice is accurate and you are the owner or act for the owner, and your physical or electronic signature.

Designated agent: [DMCA AGENT NAME]
Email: [CONTACT EMAIL]
Mailing address: [MAILING ADDRESS]

We remove or disable content named in a valid notice, tell the account holder, and pass on a counter notice if they send one. Accounts that repeatedly infringe are closed. Knowingly false notices can make you liable for costs.

18. Contact us

[COMPANY LEGAL NAME]
Email: [CONTACT EMAIL]
Mailing address: [MAILING ADDRESS]